Privacy Policy

Information we collect

• Account and contact details: phone number, language preference, and any name or email you choose to provide.
• Call and service information: the phone numbers involved in a Chaty call, call status, duration, session identifiers, and wallet balance or usage information.
• Payment information: payment order and status information. We do not store your full card or bank details.
• Live call content: audio and text needed to transcribe, translate, and speak the other caller's words in real time.
• Technical information: logs and diagnostics used to keep the service secure and reliable.

How we use information

We use this information to provide multilingual calls, connect you with the intended caller, maintain balances and payments, provide support, prevent fraud or misuse, and improve the reliability of Chaty Assistant.

Audio and translation

Chaty Assistant processes call audio in real time to provide speech recognition, translation, and synthesized speech. We do not intentionally record calls. Limited operational logs, including transcript text where needed for troubleshooting and quality, may be retained. You are responsible for informing other people on a call that Chaty Assistant is being used and obtaining any consent required by law.

Service providers

We use carefully selected technology, communications, speech-processing, payment, cloud, and database providers to operate Chaty Assistant. They process information only as needed to provide their services to us and help us deliver the product securely and reliably.

Sharing and selling

We do not sell your personal information. We share information only with service providers, when required by law, or when necessary to protect users, the service, or our legal rights.

Retention and security

We keep information only for as long as reasonably needed to operate the service, meet legal obligations, resolve disputes, and protect the platform. We use reasonable administrative and technical safeguards, but no online service can guarantee absolute security.

Your choices

You can request access, correction, or deletion of your account information, subject to applicable law and records we must retain. To make a request or ask a privacy question, email contact@chatyassistant.com.

Children

Chaty Assistant is not intended for children under 13. Do not use the service if you are under 13.

Changes to this policy

We may update this policy as Chaty Assistant develops. We will post the updated version here and change the effective date when material updates are made.

Contact

For privacy questions, contact contact@chatyassistant.com.