Privacy Policy

Scope and who we are

This policy applies to the Chaty Assistant Android app, website, multilingual calling service, Nearby Translation, support channels, and related services. Chaty Assistant is operated by Zynqo Private Limited, a company incorporated in India with Corporate Identification Number (CIN) U62099TN2026PTC199306 and registered office at Suite No. 1, 6th Floor, Kasi Arcade, 116 Sir Thyagaraya Road, T. Nagar, Chennai, Tamil Nadu, 600017, India. “Chaty Assistant,” “Chaty,” “we,” “us,” and “our” refer to Zynqo Private Limited. Contact details are in section 13 and on our company details page.

Information we collect

• Account information: phone number, one-time-password verification information, preferred language, and any name or email you provide.
• Calling information: numbers participating in a Chaty-assisted call, session identifiers, call status, start and end times, duration, selected languages, and charges.
• Live communication content: audio and short-lived transcript and translation text needed to recognize, translate, and speak words during an assisted call.
• Wallet and payment information: balance and history, recharge amount, order and payment identifiers, status, tax, currency, and limited payment-event details. Payment providers handle full card, bank, UPI, or digital-wallet credentials. We do not store those full credentials.
• Device and support information: app version, device and operating-system data, permission state, network information, diagnostics, security events, server logs, and information you submit to support.
• Device contacts and call history: information read with permission to display contacts and recent calls on your device. A selected phone number is sent when you ask us to place a call. We do not upload your entire address book or device call history to create a server-side copy.
• Nearby Translation: the device name presented for pairing, selected language, connection information, and the recognized and translated text exchanged directly with the paired phone during a session. Nearby conversation messages are held for the active screen and are not uploaded to our calling backend as conversation history.

Device permissions

The Android app may request phone, contacts, call-history, SMS, camera, microphone, Bluetooth, nearby Wi-Fi device, location on older Android versions, notification, wake-lock, and full-screen call-notification access. These support dialing and call controls, local contact and recent-call display, a message you choose to send, optional video, translated speech, direct Nearby pairing, and incoming or active call alerts. You can change permissions in Android settings, although the related feature may stop working.

How we use information

We use information to verify and secure accounts; connect and translate calls; maintain wallets and payments; provide support; communicate service or security information; prevent fraud, spam, abuse, and payment disputes; diagnose failures; improve reliability; comply with law; and enforce our terms. We process information with consent where required, to provide requested services, to meet legal obligations, and for permitted security and operational purposes. Withdrawing consent does not affect earlier lawful processing and may prevent a required feature from working.

Call audio and translation

During a Chaty-assisted phone call, audio is streamed to communications and speech-processing systems for transcription, translation, and speech generation. Our core database does not store raw call recordings or conversation transcripts as conversation history. Production diagnostic logging is designed to redact transcript content. Short-lived audio buffers and text may remain in memory only to complete a turn, manage the call, recover from errors, and prevent duplicated speech.

In Nearby Translation, supported speech recognition, translation, and voice playback run on each Android phone using downloaded device resources. The phones exchange recognized and translated text over their direct Nearby connection; raw microphone audio is not sent through our calling backend for this mode. Session text is displayed in memory while the feature is active and is not saved by Chaty Assistant as server-side conversation history. Android and Google components may process downloads and on-device speech according to their settings and terms.

You must tell other participants that Chaty Assistant is processing speech and obtain consent required where they are located.

How we share information

We do not sell personal information or use call content for targeted advertising. We share what is reasonably needed with:

• communications and verification providers to connect calls and deliver account verification;
• speech and language-processing providers to transcribe, translate, and generate spoken output;
• payment providers to process recharges, confirm payment status, prevent fraud, and resolve payment issues;
• infrastructure and operations providers for hosting, databases, email, security, diagnostics, and customer support;
• authorities or other parties when required by law or necessary to protect users, investigate abuse, prevent fraud, or defend rights; and
• a successor if the service is reorganized, financed, sold, or transferred, subject to appropriate safeguards.

The category of provider used can vary by location, language, availability, and feature. We require service providers to handle information only for the services they provide to us, subject to applicable law and contractual safeguards.

International processing

Providers and systems may be located in India and other countries. Where required, we use contractual, technical, and organizational safeguards and follow applicable cross-border transfer restrictions.

Retention and deletion

We retain information only while needed for the purposes above or as required by law. Live audio buffers and translation text are generally transient. Account and preference data is kept while an account is active and until deleted or no longer needed. Call-billing, wallet, payment, tax, fraud-prevention, security, and dispute records may be retained after closure when necessary. Support messages and technical logs are kept only as long as reasonably needed.

Request deletion through our account deletion page. We will verify account control, then delete or de-identify information no longer needed and explain any limited records that must be retained. Deletion may not remove information a payment or communications provider must lawfully retain under its own obligations.

Security

We use reasonable safeguards including access controls, encrypted network connections, restricted production logs, authenticated service requests, and database-access protections. No service can guarantee perfect security. We will provide legally required notice if a personal-data breach affects you.

Your rights and choices

Depending on applicable law, you may request access to a summary or copy of personal information; correction, completion, or updating; deletion; withdrawal of consent; information about sharing; grievance redressal; and, where applicable, nomination of another person to exercise rights after death or incapacity.

Email contact@chatyassistant.com and include the registered phone number. Never send an OTP, password, payment credential, or government identity document unless we specifically explain a lawful need and secure method. We may verify your request. You may contact the competent data-protection authority after using our grievance channel where that right applies.

Children's privacy

Chaty Assistant is not designed for children to use independently. If you are under 18, use it only with a parent or lawful guardian's involvement and verifiable consent where required. We do not knowingly use children's data for targeted advertising or behavioral monitoring. A parent or guardian may contact us to request deletion.

Policy updates

We may update this policy when our service, providers, or legal obligations change. We will publish the revised policy here, change the date above, and provide additional notice when a change materially affects your rights or our use of information.

Contact and grievances

Address correspondence to Zynqo Private Limited at Suite No. 1, 6th Floor, Kasi Arcade, 116 Sir Thyagaraya Road, T. Nagar, Chennai, Tamil Nadu, 600017, India.

For privacy questions, rights requests, or grievances, email contact@chatyassistant.com or use our contact form. Use “Privacy request” or “Privacy grievance” as the subject and include enough information for us to understand and verify the request.