Terms of Service

Agreement and eligibility

Chaty Assistant is operated by Zynqo Private Limited, a company incorporated in India with Corporate Identification Number (CIN) U62099TN2026PTC199306 and registered office at Suite No. 1, 6th Floor, Kasi Arcade, 116 Sir Thyagaraya Road, T. Nagar, Chennai, Tamil Nadu, 600017, India. In these terms, “we,” “us,” and “our” refer to Zynqo Private Limited. See our company and contact details.

By creating an account, recharging a wallet, or using Chaty Assistant, you agree to these terms and our Privacy Policy. If you do not agree, do not use the service. You must be legally capable of entering this agreement. If you are under 18, a parent or lawful guardian must review and agree to these terms and supervise your use where required by law.

The service

Chaty Assistant provides phone, dialer, multilingual calling, and Nearby Translation tools. During an assisted phone call, the service can transcribe speech, translate it, and generate spoken output in another language. Nearby Translation connects two supported Android phones directly over Bluetooth and local Wi-Fi and uses compatible downloaded speech, translation, and voice resources. Features, languages, destinations, and providers may differ by device, Android version, country, availability, and app version.

Automated transcription and translation can be delayed, incomplete, or wrong. Names, numbers, addresses, and specialized terms are especially easy to misunderstand. Confirm important information directly with the other participant.

Accounts and verification

You must provide accurate information, control the registered phone number, and secure your device and verification codes. You are responsible for account activity unless caused by our failure to use reasonable security. Tell us promptly about suspected unauthorized access. We may require verification before changing, restoring, or deleting an account.

Call consent and safety

• Tell every participant that Chaty Assistant will process audio for transcription, translation, and speech generation.
• Obtain consent required for calling, audio processing, messaging, or video where each participant is located.
• Do not use Chaty Assistant to contact emergency services or as a substitute for a qualified interpreter in medical, legal, financial, safety-critical, or other high-risk situations.
• Do not assume the service can identify your location, route an emergency call, or reproduce every word accurately.

Acceptable use

You may not use the service to break the law; violate privacy or other rights; harass, threaten, impersonate, defraud, or exploit; make spam, robocalls, or unlawful marketing calls; transmit malware; disrupt, probe, reverse engineer, or bypass the service; gain unauthorized access; resell or automate it without permission; or use output for unlawful or high-risk automated decisions. You are responsible for numbers called, messages sent, content communicated, and compliance with telecommunications and recording laws.

Wallet, pricing, and payment

Chaty-assisted phone calls require prepaid wallet value. The app or recharge page shows available amounts, currency, taxes, and rates before the relevant action. Charges are calculated from recorded call duration at the displayed rate. Because billing may use started time units or provider status events, charged duration can differ slightly from device call history. Nearby Translation does not place a phone call and does not deduct from the Chaty call wallet.

Third-party providers process payments. You authorize us and the provider to create the order, collect the approved amount, receive status events, and credit the wallet after confirmation. Wallet value is only for eligible Chaty services, has no cash value, is not a bank deposit, earns no interest, and is not transferable unless expressly allowed.

Refunds and account closure

Completed call charges are generally final. For an uncredited, duplicated, or incorrect recharge, contact us with the order identifier. Refunds are provided where required by law or after we confirm a billing error. Timing and method depend on the payment provider.

Request deletion through our account deletion page. Contact us about any balance or unresolved payment first. Unless law requires otherwise, promotional value is not refundable and unused wallet value is not automatically paid out in cash. Records needed for tax, disputes, fraud prevention, security, or legal compliance may be retained.

Privacy and permissions

Our Privacy Policy explains our handling of account details, selected numbers, call metadata, live audio, Nearby session text, wallet and payment records, device data, and support messages. The app may request phone, contacts, call-history, SMS, camera, microphone, Bluetooth, nearby Wi-Fi device, location on older Android versions, and notification permissions for specific features. You control them in Android settings, but a related feature may not work without its permission.

Third-party services

The service depends on telecommunications networks, language-processing services, payment services, infrastructure, Android, and other services we do not fully control. Their terms may apply to your direct use of their products. We are not responsible for an independent third-party service, outage, or conduct, but this does not limit responsibilities applicable law places on us.

License and ownership

We and our licensors own Chaty Assistant, its software, branding, designs, and service content. We give you a limited, personal, revocable, non-exclusive, non-transferable license to install and use the app for its intended purpose. You retain rights in content you communicate and give us only the limited permission needed to transmit and process it to provide, secure, and support the service. We may use voluntary feedback without payment, but will not identify you publicly without permission.

Availability and changes

We do not guarantee uninterrupted availability, successful connection, a particular provider, or error-free translation. Networks, devices, regulations, maintenance, misuse, and events outside our control can affect service. We may add, change, suspend, or discontinue features. If a material change adversely affects prepaid service, we will provide notice or a remedy where required by law.

Suspension and termination

We may restrict access to investigate fraud, protect users or providers, prevent security harm, comply with law, address non-payment, or respond to a material breach. Where practical and lawful, we will provide notice and a way to contact support. You may stop using the service and request deletion at any time. Payment, ownership, disclaimer, liability, dispute, and lawful-retention terms survive where their nature requires it.

Disclaimers and liability

To the maximum extent permitted by law, the service is provided “as is” and “as available,” without warranties that translations will be accurate, calls will connect, or every feature will meet your needs. You use translation output at your own judgment and risk.

To the maximum extent permitted by law, we are not liable for indirect, incidental, special, exemplary, punitive, or consequential loss, or lost profits, revenue, data, goodwill, or opportunity. For other claims, aggregate liability will not exceed the amount you paid to Chaty Assistant in the three months before the event giving rise to the claim. Nothing excludes liability, remedies, warranties, or consumer rights that cannot lawfully be excluded, including liability for fraud or willful misconduct where applicable.

Governing law and disputes

These terms are governed by Indian law, without regard to conflict-of-law rules. Before a formal claim, email contact@chatyassistant.com with a description so both sides can try to resolve it. Courts with jurisdiction under applicable Indian law may hear unresolved disputes. Mandatory consumer rights and forums remain unaffected.

Changes and contact

We may revise these terms when the service or law changes. We will post revised terms here, update the date above, and provide additional notice when required. Changes apply prospectively. If you do not accept a material change, stop using the service and contact us about closure. Questions can be sent to contact@chatyassistant.com or through our contact form.